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Consultation has now concluded
The Debt Recovery Policy was adopted in 2018 and is now due for review with the new Council term. It establishes processes for the efficient and effective recovery of rates, charges and other sundry accounts owed to Council. The Policy applies the principles of integrity, consistency, confidentiality and compliance to the relevant statutory requirements in all proceedings for both the Council and the Debtor.
The Financial Hardship Assistance Policy was adopted in 2019 with the hardship provisions subsequently extended with the additional Financial Assistance for Drought, Bushfire and COVID Policy that was adopted in May 2020. It establishes the circumstances in which financial assistance will be provided and the various types of voluntary financial assistance Council will provide to ratepayers, pursuant to provisions within the LGA. Council acknowledges that ratepayers may experience genuine financial hardship with the payment of excessive water usage accounts and rates and charges from time to time and as a result, may need assistance to meet their rates and charges payment responsibilities.
Additionally the two hardship policies have been brought together into one draft Financial Hardship Policy, which is consistent with the objective to simplify and improve access to hardship provisions for all eligible ratepayers who require assistance.
The Debt Recovery Policy was adopted in 2018 and is now due for review with the new Council term. It establishes processes for the efficient and effective recovery of rates, charges and other sundry accounts owed to Council. The Policy applies the principles of integrity, consistency, confidentiality and compliance to the relevant statutory requirements in all proceedings for both the Council and the Debtor.
The Financial Hardship Assistance Policy was adopted in 2019 with the hardship provisions subsequently extended with the additional Financial Assistance for Drought, Bushfire and COVID Policy that was adopted in May 2020. It establishes the circumstances in which financial assistance will be provided and the various types of voluntary financial assistance Council will provide to ratepayers, pursuant to provisions within the LGA. Council acknowledges that ratepayers may experience genuine financial hardship with the payment of excessive water usage accounts and rates and charges from time to time and as a result, may need assistance to meet their rates and charges payment responsibilities.
Additionally the two hardship policies have been brought together into one draft Financial Hardship Policy, which is consistent with the objective to simplify and improve access to hardship provisions for all eligible ratepayers who require assistance.
