QPRC Debt Recovery Policy and Financial Hardship Assistance Policy

The Debt Recovery Policy establishes processes for the efficient and effective recovery of Rates, Charges and other Sundry Accounts owed to Council. The Policy applies the principles of integrity, consistency and confidentiality and compliance to the relevant statutory requirements in all proceedings for both the Council and the Debtor.

Council acknowledges that ratepayers may experience genuine financial hardship with the payment of excessive water usage accounts and Rates and Charges from time to time and as a result, may need assistance to meet their rates and charges payment responsibilities. The Financial Hardship Assistance Policy establishes the circumstances in which financial assistance will be provided and the various types of voluntary financial assistance Council will provide to ratepayers, pursuant to provisions within the LGA

Comments are open until 15 May. View the policies in the document library on the right.