We are seeking the community’s feedback on the Hardship & Financial Assistance Policy.

The policy has been reviewed with minor terminology changes and update to Clause 6.9.1.

Changes

  • Clause 6.9.1 has been amended to outline leakage that is not included in the policy

Policy aims

This Policy aims to provide financial assistance to ratepayers experiencing genuine financial hardship and to provide a decision-making framework for assessment of hardship applications.

Have your say

The Hardship & Financial Assistance Policy is open for community comment from Friday 26 September until Friday 24 October 2025. The documents may be viewed:

  1. In the Document Library at the top of this page
  2. At Council’s Customer Service Centres, between 9am and 4pm Monday to Friday

Feedback can be provided on the proposed names by:

  1. Completing an Online Submission Form (below)
  2. Completing the quick poll (Yes or No)
  3. Emailing feedback directly to council@qprc.nsw.gov.au with the subject title "Hardship and Financial Assistance Policy review"
  4. Handwriting your submission and delivering it to Council's Customer Service Centres
  5. Posting your submission to PO Box 90, Queanbeyan NSW 2620

Only written submissions will be considered, and these must be received by Council before Friday 24 October 2025. Any submissions received may be included in the final report to Council.